FAQs
It is a loyalty program for customers of Abdulaziz Abdullah Al Othaim Markets, which works to strengthen the relationship between the company and its customers, by providing special rewards and benefits to members, on many products and items, by offering exclusive discounts that are calculated immediately upon payment, in addition to calculating the earned balance upon each purchase. A purchase worth 2% of the balance outside the offers, and customers can register in the program for free via the company’s website or application. The program allows customers to access special offers and discounts on favorite products.
There is no requirement to pay any fees and subscription is free.
There are no conditions for joining the “Rasidak” program. All customers are eligible to join the program through the website, calling the unified phone, or through the “Rasidak” application for smart devices.
Obtaining a “Your Balance” card is very easy and convenient. All you have to do is go to any branch of A Market, and provide the point of sale accountant (cashier) with your mobile number and name, and you will receive an SMS message containing the electronic activation link, to complete the data, or visit the website or the “Your Balance” application. For smart devices.
Benefiting from the card will be immediate immediately after it is activated electronically. You will begin the stage of adding the purchase process and collecting a balance, but you must visit the website https://amarkets.com.sa/raseedak for activation or the smart device application.
When the customer shops and pays for his purchases at the point of sale, he must present the electronic “Your Balance” card to calculate the earned balance before the payment process, whether the process is a cash payment or through the Saudi network.
The card does not have a specific validity, as it is a lifetime loyalty card
Yes, the earned balance has a validity period that expires if it is not used for a maximum of 36 months from the date of the purchase
You can benefit from the balance earned on your “Based” card by choosing your purchases as you wish from any branch of Abdulaziz Abdullah Al Othaim A Market.
Yes, the card can be activated after stopping it. This can be done by contacting the Customer Service Contact Center to reactivate it after knowing the reason for the suspension and addressing it
Yes, the confidentiality of customer information is maintained by the company to the extent permitted by relevant laws and legislation
Not possible. However, he can obtain a card for every individual, whether his family members, relatives, or friends, with a new membership number
You cannot benefit from special and exclusive offers for “Residak” customers, as only “Residak” card holders can enjoy them.
You cannot return any of the earned credit after the expiration of the 36-month validity period
By calling the unified number, accessing the website, or through the “Your Balance” application for smart devices
After activating the card, you will receive an SMS text message with the password on your mobile phone, or by logging in to your account in the application or website, and clicking on the “Use Balance” icon, and the password will appear directly to you.
Just your “balance” card number and your PIN
The balance will be added within (48) hours of the purchase
Any cash earned is not added if you purchase discounted or offer-only items, and the offer is benefited directly because it is special only for “your balance” customers.
